Servicenow Developer/Administrator

  • location: Washington, DC
  • type: Contract
  • salary: $56 - $60 per hour

job description

Servicenow Developer/Administrator

job summary:
Randstad. We support people and organizations in realizing their true potential. Moving them forward. human forward.

Our clients' team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Services staff are the people who make it work for the people who make it work for our clients.

Let's talk about the role.

Location: DC, USA

Remote Capabilities: Yes

Clearance Required: Public Trust

Type of Role: Servicenow Developer & Administrator - Server Management Systems

location: Washington, Washington, D.C.
job type: Contract
salary: $56 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
  • Responsible for supporting the Service Management System (ServiceNow) upgrades, change requests, dashboards, improvements, fixes and overall structure and operations, under task-based, SDLC and Agile methods.
  • Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, cmdb, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.
  • Perform change assessments, attend change control boards, provide or perform required change documentation and procedures.
Day-to-day responsibilities include managing overall structure and content of the system.

  • Review events and monitor performance. Review, clean-up user and system accounts as well as other system metadata.
  • Monitor and report on system usage, growth, disk space and set up appropriate alerts.
  • Manage user permissions.
  • Present improvement ideas, analyze requests for change, draft and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, support testing, and provide demos of the changes incorporated.
  • Experience level: Experienced
  • Minimum 12 years of experience
  • Education: Bachelors
  • System administration (10 years of experience is preferred)
  • Service Management (10 years of experience is preferred)
  • ITIL
  • ITSM

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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