call center supervisor

Do you have great empathy for customers, and have a way of coming up with great resolution? This role might be for you. We are seeking someone with previous call center experience to become a inbound customer service representative for our healthcare client. This role is expected to be temp to hire, and planning to start asap!  Please apply today to be considered!salary: $17.99 - $18 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesAre you looking for a dynamic career where you love the culture you work in? Our client is looking for customer service reps to assist their customers. Hours M-F 8am to 5pm at $18/Hour. Fully in office and must be able to commute to zip code 65804!  Duties are included but not limited to... Assist customers with order entry or inquiries by inbound calls or email responses. Provide the highest level of service to customers and clients to meet or exceed defined service level. Work on your own and as a part of a team to complete all assigned tasks. Call Center experience required.  Please respond to lisa.thill@randstadusa.com with a current resume to be considered.The essential functions of this role include:working in a smoke free environmentSkillsVerbal CommunicationConfidentialityResponsivenessAnalytical ThinkingCollectionsWritten CommunicationBasic Software SkillsClaims ProcessingAccounts ReceivableBusiness CourseworkMedical SoftwareQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Have you Supervised a team of Contact Center Agents? Do you live in Tucson, AZ and are you looking for a permanent position? We are recruiting DIRECT HIRE candidates to join our client's team. Must have experience in motivating, developing and leading the performance of a team of call agents. This is an onsite, second shift opportunity with benefits and bonus potential! Varied 8 hour shifts between 10am - 9pm. Must have previous experience fostering teamwork and managing competencies to qualify for this position.  Please send resume to: karen.johnson@randstadusa.com and APPLY TODAY!!!    salary: $42,000 - $45,000 per yearshift: Secondwork hours: 10 AM - 8 PMeducation: High SchoolResponsibilities Coach/lead a team of 15 call agents Develop competencies and foster teamwork Provide all feedback to improve call agent performance Manage escalations Maintain records and report progress to leadership SkillsSupervisor/CoachMotivatingManagingInfluencingLeadingQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Job Summary: Operating in a call center environment providing outstanding customer service. Answering inbound and outbound calls, processing emails, chat and callback interactions.  Work Schedule: Available shifts are from 6 am to 6 pm, Monday-Friday Weekly pay $19-$20/hr Qualifications: -Must have a HS diploma or GED -6 months previous call center experience -Computer literate -Verbal and written communication skills -Ability to make good decisions and resolve issues in a clear and calm mattersalary: $19 - $20 per hourwork hours: 6 AM - 6 PMeducation: High SchoolResponsibilities• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource. • Perform research using available resources as needed to provide required information to callers. • Identify and escalate more complex issues to the research team • Complete necessary administrative work as needed and complete call logs accurately • Other projects as assigned by supervisor.Skills Active ListeningEmpathyCall CenterBasic Computer Skills Qualifications Years of experience: 6 monthsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.