job summary: A Customer Service Representative is needed for one of the world's largest suppliers of aerospace and defense products in the Lenexa, KS area. This role involves managing customer accounts, handling purchase orders, resolving customer issues, building relationships, and serving as a liaison between customers and internal teams. location: Lenexa, Kansas job type: Contract salary: $28.04 - 41.44 per hour work hours: 8am to 4pm education: Bachelors responsibilities: Manage the full life cycle of customer purchase orders, including receiving, reviewing, approving, processing, following up, invoicing, and completing files.Identify and assess customer needs to achieve satisfaction.Build sustainable relationships and trust with customer contacts through open and interactive communication.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Manage large volumes of incoming phone calls and emails from internal and external customers.Analyze contractual documents, pricing, lead times, and incentive tracking of all assigned customer contracts.Serve as a liaison between customers and company personnel regarding contract commitments, modifications, and revisions. Skills: Experience in a high-touch, customer-facing role.Experience in Supply Chain, Manufacturing, Data Entry, using ERP and SAP systems, processing daily purchase orders, paperwork, invoicing, and strong communication via email and phone calls. Education and Experience: Bachelor's degree with 2-3 years of experience orIn lieu of a degree, 6-7 years of experience. qualifications: Experience level: ExperiencedEducation: Bachelors skills: SAP Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.