Responsible for performing various administrative tasks essential to the overall function of the local Human Resources department and Shared Service Center. Primary support is provided to the assigned affiliate; with backup support to others as needed. The HR Support Center Representative will resolve inquiries from employees, managers, retirees, and other customers and external parties in a walk-in setting. They will also help resolve concerns and issues regarding processes and policies through phone, email, case management and chat. Serves as a liaison and resource with respect to policies and programs. Performs daily HR functions in addition to project work as assigned. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system. Job details: 6 month contract role, contract could extend OHS Required: Covid + Flu documentation Onsite parking cost not provided, Public Transportation: Woodland Greenline MBTA Stopsalary: $24 - $26 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: High SchoolResponsibilities• Provides administrative support to the Human Resources Department • Provides reception and administrative support – duties to include: answering phone calls & retrieving messages from the voice mail & application line greeting employees, new hires & visitors assisting applicants with profiles and on-line ATS assisting employees and managers with ESS and MSS PeopleSoft modules sorting & date stamping mail copying, faxing, and filing, as necessary • Maintains database of current union grievances and assists HRBP’s with correspondence • Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines • Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations • Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating complex transactions to supervisor, manager, customer service specialists or tier two for resolution as appropriate • Performs other duties project assistance as assignedSkillsCall Center SupportPeopleSoftServiceNowHandling Confidential InformationTelephone EtiquetteInterpersonal SkillsHuman Resources (2 years of experience is required)QualificationsYears of experience: 4 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.