job summary: *** Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance*** What You'll Do As part of the Expert Care National - High Touch Technical Support (HTTS) team, you will work with an outstanding team of Tier 3 Technical Consulting Engineers. The Expert Care National - HTTS team specialization in one of or more core technologies while understanding foundations of our network products, protocols and best practices. You will work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues. Who You'll Work With The Expert Care National - HTTS team provides Tier 3 technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems. Expert Care National - HTTS in US Public Sector provides our Federal, SLED, and other customers operating within the regulatory space Cisco's leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs. location: SAN JOSE, California job type: Contract salary: $70 - 85 per hour work hours: 8am to 4pm education: Bachelors responsibilities: *** Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance*** What You'll Do As part of the Expert Care National - High Touch Technical Support (HTTS) team, you will work with an outstanding team of Tier 3 Technical Consulting Engineers. The Expert Care National - HTTS team specialization in one of or more core technologies while understanding foundations of our network products, protocols and best practices. You will work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues. Who You'll Work With The Expert Care National - HTTS team provides Tier 3 technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems. Expert Care National - HTTS in US Public Sector provides our Federal, SLED, and other customers operating within the regulatory space Cisco's leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs. Who You Are Minimum Qualifications Sole US Citizenship with the ability to obtain a clearanceSecurity Expertise with at least 1 of the following: ISE, VPN (IKEv1, IKEv2 SSL, VPN, AnyConnect, IPsec), FirePower and/or StealthwatchResolution leader, problem-solving - troubleshooting methodologyCommunication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, CoachingA team player focused on customer success Desired SkillsBS in a technical field (CS/EE preferred) qualifications: Experience level: ExperiencedMinimum 6 years of experienceEducation: Bachelors skills: Network SecurityNetwork Security Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.