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Office & Administration Workers: Confidence on the Rise

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  • Employer Confidence
  • Employee Confidence
The Randstad Office and Administration Employee Confidence Index, a measure of overall confidence among the sector’s employees in the U.S., continued to rise in the third quarter, increasing almost two points to 55.9. 

The survey was conducted online by Harris Interactive among 362 office and administrative employees. Data was collected July 9-11, August 5-7 and September 9-11, 2013, and thus does not reflect the attitudes of employees during and after the government shutdown.

In the third quarter report, more office and administrative workers believe the economy is improving, rising five percentage points to 34 percent from the second quarter of 2013. In addition, 65 percent of respondents expressed they were confident about the future health of their current employers, rising three percentage points from the previous quarter. 

Employers Looking to Add Support Staff

“Over the last few years, many accounting departments consolidated positions, leaving managers to handle the responsibilities typically covered by accounts payable and accounts receivable clerks. However, we are seeing increasing demand from our clients wanting to add support roles back into the equation,” said Phyllis Finley, Executive Vice President at Randstad US. “We have also seen an increase in the need for part-time accounting support and part-time medical administration personnel because of new reporting requirements, and the upcoming implementation of the Affordable Care Act.”

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