An industry leader in design, deployment, and support of high-performance wireless networks and solutions, is seeking a virtual Customer Services Manager, who will lead and stratefically manage the daily operations of the post-sale customer service team.
This is a fully remote position within the US, requiring occassional travel (proximity to a major airport is preferred)
location: FARMINGTON HILLS, Michigan
job type: Permanent
salary: $95,000 - 125,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Responsible for fulfilling maintenance contracts, providing Tier 2/3 technical support for public safety and private wirless networks, and mentoring the team
- Key duties involve defining best practices, tracking KPIs, and ensuring all communication and service standards are met in a high pressure, detail-oriented setting
- 5 years of experience in a 24/7/365 SLA teleccomunications environment
qualifications:
- Experience level: Manager
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
