A Quality and Regulatory Services Associate is needed for a manufacturing company considered one of the world's leading innovators in materials science in the Tewksbury, MA area. This is an essential Quality and Regulatory Services role providing front-line support for customers, managing complaint triage and escalation, acting as a company liaison, and supporting continuous improvement projects, requiring strong communication, customer-facing experience, and regulatory/quality acumen.
location: Tewksbury, Massachusetts
job type: Contract
salary: $23.57 - 26.43 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Provide front-line support for internal and external customers regarding quality and regulatory inquiries/issues.
- Act as a liaison between customers and other company departments.
- Sort incoming emails, identify duplicates, and assign to relevant functions.
- Escalate key customer and urgent inquiries to the correct department as needed.
- Work with customers and internal departments (Quality, Regulatory, Sales, Business Operations, Scientific Support, Customer Service) to ensure customer satisfaction.
- Work with cross-functional teams on continuous improvement projects.
- Manage daily priorities and ensure timely, positive, professional communications.
- Demonstrated knowledge of quality and regulatory practices strongly encouraged.
- Ability to work under pressure while maintaining professional and positive composure.
- Ability to apply good judgment and business acumen.
- Desire to anticipate, meet, and exceed customer expectations.
- Positive attitude and outlook.
- Proven track record of positive customer interaction and teamwork.
- Ability to handle proprietary and delicate situations appropriately.
- Capability to effectively and professionally communicate with customers and colleagues from various regions/industries.
- HS Diploma/GED or
- Associate's Degree minimum required
- At least 2-4 years of work experience in a customer-facing role.
qualifications:
- Experience level: Experienced
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
