A Support Manager is needed for a multinational manufacturing company that produces and distributes trucks, buses and construction equipment, as well as marine and industrial drive systems in the Greensboro, NC area. This role ensures smooth end-to-end processing of direct ship parts orders to boost dealer/customer satisfaction and parts sales growth.
location: Greensboro, North Carolina
job type: Contract
salary: $24.56 - 32.73 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Ensure end-to-end flow of direct ship orders from entry to invoice.
- Improve dealer and customer satisfaction and promote parts sales growth.
- Resolve dealer issues and increase ease of doing business.
- Be operational experts in direct ship and provide training/communication.
- Improve internal efficiencies and processes related to direct ship.
- Work in a case management tool for order transmission and invoicing.
- Provide support to suppliers for direct ship orders and parts.
- Provide parts customer support to the field organization.
- Work with various internal and field departments to research, track, and resolve dealer and fleet issues.
- Proactively fix systems/processes to increase satisfaction and reduce support contacts.
- strong organizational skills with the ability to maintain the fast paced, demanding environment.
- Knowledge of parts sales distribution network and transaction process.
- Demonstrated computer skills, especially with Microsoft Office Products.
- Proficient in communication, both written and verbal.
- Highly skilled in prioritizing multiple tasks.
- Individual must be a highly motivated self-starter.
- BS or equivalent work experience.
- 5+ years relevant work experience.
- Experience with direct dealer and customer communication.
- One year dealer and customer service experience preferred.
- Experience dealing directly with people and problem solving.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
