job summary: The Desktop Engineer is responsible for assisting with the overall design, implementation, operation, and support of the enterprise-wide desktop services. Duties include the administration of desktop hardware, software applications, and printer services; the management and coordination of Moves, Adds, and Changes (MACs); the management and coordination of Break / Fix services for Desktops, Zero-Clients Laptops, Tablets, Printers, and Smart Phones; the design and development of software distribution application packages and scripts; the maintenance and advancement of desktop management services, including remote control software (i.e., Bomgar), software distribution (i.e., Symantec Altiris), asset management (i.e., Barcode Essentials), and virus protection services (i.e., McAfee); and the establishment of a standards-based desktop hardware architecture and application portfolio. location: Stamford, Connecticut job type: Permanent salary: $85,000 - 110,000 per year work hours: 9am to 5pm education: Bachelors responsibilities: JOB SUMMARY: The Desktop Engineer is responsible for assisting with the overall design, implementation, operation, and support of the enterprise-wide desktop services. Duties include the administration of desktop hardware, software applications, and printer services; the management and coordination of Moves, Adds, and Changes (MACs); the management and coordination of Break / Fix services for Desktops, Zero-Clients Laptops, Tablets, Printers, and Smart Phones; the design and development of software distribution application packages and scripts; the maintenance and advancement of desktop management services, including remote control software (i.e., Bomgar), software distribution (i.e., Symantec Altiris), asset management (i.e., Barcode Essentials), and virus protection services (i.e., McAfee); and the establishment of a standards-based desktop hardware architecture and application portfolio. MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Ongoing maintenance and advancement of the desktop services architecture and hardware environment through effective engineering and implementation of solutions which support the user and application needs of the organization. In this capacity, the Desktop Engineer is responsible for the planning, design, implementation, and ongoing operational support efforts of the desktop application portfolio, computer hardware, desktop management tools, MACs, Break / Fix, asset management and virus protection services Application package scripting and general programming knowledge specializing in scripting (command line as a base and proficiency within either Powershell /or VB Script). Java, XML and C Sharp a plus. Experience in MSI editing (i.e., Wyse, Orca, etc.). In depth knowledge of windows OS (7 & 10) including the registry Use McAfee ePolicy Orchestrator (ePO) to maintain machine health in the environment ensuring DAT's are up to date. Monitor threats and escalate to the security administrator if there are an elevated number of threats. Assist with the Planning, Design, and migration efforts to go from Windows 7 to Windows 10 with a strategic utilization of Active Directory Services and Microsoft Group Policy. This includes the development of an Active Directory Services strategy to support standard-based directory services, a single sign-on solution, comprehensive security and virus protection capabilities, and a robust messaging infrastructure. Administer and maintain an HP desktop, laptop and XenDesktop hardware independent image to support application processing requirements. This includes the planning and implementation of an annual desktop refresh program, image management and application standardization and scripting Assume responsibility for operational support, MACs, and Break / Fix issues as triaged by the helpdesk. The desktop engineer will be responsible for maintaining and advancing Symantec Altiris Software Software Distribution/Management Solution (which includes asset management, software distribution, hardware independent imaging and panel support respective of monthly patching) Assume responsibility for desktop related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc Assume responsibility for monitoring the Data Center. This includes proper troubleshooting and escalation to the various IS Teams as required Perform other related duties as assigned and/or requested in order to maintain a high level of service Complete required continuous training and education, including department specific requirements Demonstrate professional work behavior by following Service Standards and Success factors. Comply with departmental organizational policies and procedures and adheres to external agency requirements. QUALIFICATIONS/REQUIREMENTS: Bachelor's degree strongly preferredMinimum of 5 years' experience in desktop services engineering and administration in an enterprise environmentstrong, demonstrable experience in Microsoft Windows 7 & 10, Active Directory Services, MS Office suite, McAfee virus protection, and HP Hardware: Desktops, Zero-Clients, Laptops, Tablets, and Printers. Microsoft certification is preferred. Expertise in asset management, desktop and server management systems, functions and operations.Experience in end-user device technologies, application integration and associated workstation services, operating systems, and utilities related to desktop servicesExpertise in network operating system (NOS) and office automation administration functions, operations and security requirements.Experience in installation and maintenance of operating system software and related products necessary to coordinate and administer desktop services.Expertise in domain and directory services planning, design and implementations.Expertise in desktop deployment and annual refresh strategies and process.Expertise in desktop monitoring, utilization, capacity planning, and management systems, and the application of this knowledge to support customer service.Experience in Windows 7 to Windows 10 migration planning, design and implementation.Expertise in network print, file and directory services.Experience in desktop troubleshooting and problem diagnosis.Experience in virus protection technology and process to ensure data integrity.Knowledge in installation and maintenance of HP computer hardware and related component products.Experienced with vendors of services and products relevant to desktop environments.Knowledge of Windows 7 & 10 operating system troubleshooting and problem diagnosis.Effective documentation skills are essential. Ability to: - Analyze and resolve desktop hardware and operating system level issues - Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities. - Ensure the integrity of all our Health System information and maintain confidentiality of all enterprise, employee, and patient information. - Conduct and manage special projects as assigned. This includes work breakdowns, task definition, team leadership, vendor coordination and regular status reporting. - Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry. - Act as vendor liaison for principal projects and evaluate vendor proposals. - Research means of maintaining system capacity and performance while reducing cost. - Perform installation of technology solution as appropriate, and assist with recommendations as to specification and configuration of hardware and software. - Further the Mission and Philosophy of our Health System by treating all daily contacts wi qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors (required) skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 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