customer service representative.

A reputable manufacturing company in Cranston, RI is seeking a Full Time Customer Service Representative. The CSR will be responsible for fielding incoming calls and emails, processing of sales quotes and purchase orders, and aiding in the continuous growth of the company. Please look over the opportunity and if qualified apply directly to this post for immediate consideration. We look forward to hearing from you, any questions please contact Sandra @ 401 831 1234 (Providence, RI Office).   

salary: $45,000 - $50,000 per year
shift: First
work hours: 8 AM - 4:30 PM
education: High` School

Responsibilities

• Provide thorough and accurate response to email and caller inquiries to internal and
• external customers
• Collecting and reporting sales customer information and issues.
• Review incoming orders for accuracy and integrity.
• Assist customers and sales with pricing and delivery information when required.
• Accurately manage purchase orders, sales quotes, procurement match and discounts
• as needed.
• Follow up on ship dates to ensure timely delivery and expedite as needed.
• Proactively handle tasks within company as well as throughout assigned sales territory.
• Maintain an organized workplace and schedule to ensure quality performance.
• Understand customers business, requirements, and expectations to make value-added
• recommendations.

Support the Reclaim Manager (recycling side of the business) at the Head Office in
Montreal on the following tasks:

• Follow up with orders for pick up;
• Create proposals and update prices;
• Tracking of certain shipments;
• Liaison for dross pickups out of state. 

Skills

Time Management

Multi-tasking

Written Communication

Verbal Communication

Microsoft Office

Customer Service (2 years of experience is preferred)

Inside Sales

Proposal Development

Purchase Orders

sales quotes

Qualifications

Years of experience: 2 years

Experience level: Experienced

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