- Processing debit card transaction dispute claims from customers, including fraud or merchant disputes (such as disputing receipt of or quality of merchandise)
- Also includes ACH transactions as well as person to person transactions, such as Zelle, Venmo, cashapp
- AUB customer facing in branches and contact centers take claims from customer in person or over phone and enters into intake system for the Dispute Resolution Specialist to begin identifying transaction, reviewing, researching, investigating, and determining outcome for each case, reviewing all transactions against NACHA, Reg-E and Visa
- Candidate should have knowledge of -
- error resolution procedures (Reg-E)
- understand information required under Visa dispute rules
- Understand NACHA procedures & rules (National Automated Clearing House Association)
- Understanding of return codes
salary: $18 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelor
Responsibilities
Responsibilities to include but not limited to Regulation E disputes, including research, resolution, and post adjustments
· Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy.
· Supports other teams within the department
· Understanding assigned process and procedures as it relates to the job task
· Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
· Ensure excellence service is provided to our internal partners and customers.
· Identifies and resolves issues within assigned functions
· Performs all other job duties as assigned
· Provide high degree of professionalism and confidentiality in handling and having access to sensitive information
Skills
Qualifications
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