claims call center agent.

If you are an Experienced Customer Service or Call Center Representative who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for a Call Center Representative to answer inbound calls with customer's who are experiencing issues with merchants and Credit Card non-fraud activity. See full job description below!  Looking for a candidate who can work Monday- Friday 11am-8pm. The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k

--Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!  



salary: $19.5 - $19.5 per hour
shift: Second
work hours: 11 AM - 8 PM
education: High` School

Responsibilities

• Credit Card Non Fraud (CCNF) - handling high volume of incoming calls daily (about 50 calls per day, can increase or decrease depending on volume) 
• CCNF example - I ordered a green sweater but got a pink one and the retailer won’t refund my money so I call the bank to dispute
• Will not handle fraud work, should they encounter a fraud call, they will transfer to the appropriate team
• Only taking claims submitted through the phone, not looking for cases via other channels/queues
• May have to make calls to retailers or business partners with customer on the phone

Skills

Active Listening

Telephone Etiquette

Basic Computer Skills

Call Center Support

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.