customer service.

Ready to enhance your customer service skill set, earn more and advance your career? Experienced customer service professionals are on the front lines — they keep businesses moving, resolve a wide range of challenges and contribute bottom-line value by ensuring customer loyalty. But it takes more than just listening and troubleshooting skills to excel in this role. You’ll also have to be calm under fire, able to think on your feet and never lose your cool. Sound like you? If so, you should know that we’re hiring customer service professionals for a number of roles right now. Click to learn more and be sure to apply. We’ll set up an online interview if we think you could be a match.

salary: $20 - $20 per year
shift: First
work hours: 7 AM - 5 PM
education: High` School

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

The essential functions of this role include:

working up to 10 hrs of overtime per week

Skills

Active Listening

Telephone Etiquette

Customer Service

Basic Software Skills

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

EOEDisclaime For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.