salary: $16.25 - $16.25 per hour
shift: First
work hours: 9 AM - 6 PM
education: High` School
Responsibilities
About the Client
Health Care Options is in the California Department of Health Care Services. HCO’s role is to assure access to health care through an enrollment broker contractor. The contractor gives information to Medi-Cal beneficiaries about managed care plans. This helps beneficiaries make informed choices about their Medi-Cal benefits. The plans may include medical and dental care services.
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to email inquiries. - Customer service is the primary function.
- Calls are basic and routine.
- Uses computerized systems for tracking, information gathering, and/or troubleshooting.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Skills
Qualifications
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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