2nd shift financial services representative.

Our client, a leader in the financial industry, located in Charlotte, North Carolina, is currently hiring for Financial Claims Representatives!  This is a great opportunity to gain more experience in the industry! ***This role will be onsite, so candidates must be local to the area.*** Candidates must be able to work a flexible schedule as the hours will be 2:00 p.m. to 11:00 p.m. 5 days per week and the operations are open 7 days a week.  

salary: $20.48 - $20.48 per hour
shift: First
work hours: 2 PM - 11 PM
education: High` School

Responsibilities

• Balances exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. 
• Customer contact is made through inbound and/or outbound calling to complete investigation. 
• Utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. 
• Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. 
• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.
• Monitors and reviews account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.

The essential functions of this role include:

working weekends

Skills

Operations

Fraud Investigation

Multi-tasking

Research

Banking Operations

Claims

Claims Processing

Active Listening

Adapting to Change

Qualifications

Years of experience: 2 years

Experience level: Experienced

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