salary: $20 - $23 per hour
shift: First
work hours: 9 AM - 5 PM
education: Associate
Responsibilities
- Responsible for scheduling, rescheduling, and managing cancellations
- Assist with assigning and reassignment of cases in database
- Meet daily quota for calls
- Complete 3 step call process for each case within 72 hours
- Close case as needed in LMS and Oracle
- Coordinate and arrange for interpreters with agency as needed
- Fill cancellations as they occur
- Send daily unable to reach messages to assigned staff member
- Maintain confidentiality
- Perform other duties as needed
- Energetic and well organized with a keen eye for detail
- Excellent interpersonal and communication skills
- Ability to handle a high volume of calls
- Ability to be flexible and resolve conflicts
- Two years of College, Associate degree or equivalent of experience and education
- Experience in computer applications and experience with LTCA scheduling & procedures preferred
- Experience in social services preferred
Skills
Qualifications
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