escalations representative.

Do you have prior experience with either face to face customer service or call center support? Do you love assisting customers to solve their problems and always provide a stellar experience for your clients? If so, this Customer Service Representative position may be for you!  Randstad is seeking customer service professionals to join our growing client's team in the Des Moines area. You'd receive a weekly paycheck at a competitive wage and have the ability to work while still having your mornings open for personal appointments, etc!  If you believe you'd be a great fit and are interested, please apply here todaysalary: $18 - $18 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: High` SchoolResponsibilities M-F: 8:30 AM-5 PM Could work some Saturdays Working on the National Contact Center team and assisting Home Mortgage Consultants. Heavy Outbound call center role - Typically 100+ calls per day Confirming customers’ interest in their refinance or home mortgage application.  Confirming contact information and other details to ensure that the customer is ready to speak with a HMC The essential functions of this role include:working weekendsSkillsCall CenterCall Center SupportCustomer ServiceCustomer supportSalesSales SupportCommunicationInterpersonal SkillsTelephone EtiquetteActive ListeningBasic Computer SkillsCustomer RelationsClient ServiceQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.