customer service agent.

Would you say you have experience providing world class customer service? We have a local industrial distributor company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of multiple computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information. If this sounds like your kind of position, I want to speak with you today!  This position is fully in-office located in Slidell, LA. Candidates outside of feasible commute range will not be considered.

salary: $56,000 - $56,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High` School



Responsibilities

• Processes order receipts efficiently, prioritizing timely order processing and outstanding customer interactions and relationships.
• Registers and processes customer orders in the ERP system received via electronic mail, phone or through other contact parties with the customer.
• Ensures order processing is handled correctly in full, and within 24 hours.
• Supports the order to cash process and collaborates with third party collection agency to resolve collection issues with customers.
• Coordinates issue resolution with logistics, credit, invoicing team on product shortages and damages.
• Manages customer consignment inventory.
• Reconciles inventory monthly and makes sure the inventory at the customer store matches the ERP system.
• Reconciles monthly the open orders in SAP with customers open order report and investigates variances and fixes the variances.

Skills

• ERP (5 years of experience is required)
• Customer Service
• SAP
• B2B Business to Business (5 years of experience is required)
• Paint and Coatings Industry (3 years of experience is required)
• Customer Relations
• Client Service
• Telephone Etiquette
• Active Listening
• Typing Skills
• Customer support
• Customer Relationship Management

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

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