- Primary responsibilities are the collection of outstanding receivables for an assigned portfolio of accounts.
- Research and resolve disputed invoices, overpayments, underpayments with customers and internal work team members.
- Complete check requests for clearing of credits on customer accounts for valid refunds.
shift: First
work hours: 8 AM - 5 PM
education: High` School
Responsibilities
- Research and resolve disputed invoices, overpayments, underpayments with customers and internal work team members.
- Complete check requests for clearing of credits on customer accounts for valid refunds.
- Receive mail and monitor company checks received internally and sent to the lockbox.
- File documents.
- Provide documents for internal/external audits as necessary.
- Release orders from credit hold daily based on customer account status.
- Respond to a variety of basic inquiries regarding customer order data, billing or collection issues. Maintain updated communication documentation for customer phone or written interactions in Get Paid.
- Research problems utilizing appropriate resources and communicate resolution to internal and external customers.
- Manage ongoing customer relationships with customers aimed at achieving mutually beneficial outcomes (i.e. collection, customer satisfaction).
Skills
- Collections (1 year of experience is required)
- Accounts Receivable
- Excel
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
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