salary: $19 - $19 per hour
work hours: 8 AM - 11 PM
Job Profile Summary: As a Representative, you’ll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate marketing strategies when communicating with customers.
Key Responsibilities: • Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
The essential functions of this role include:
- working in a smoke free environment
- working weekends
- Customer Service
- Self Starter
- Adapting to Change
- Microsoft Office
- Time Management
- Detail Oriented
- Phone etiquette
- Building Rapport
- Customer support
- Years of experience: 0 years
- Experience level: Entry Level
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