salary: $18 - $18 per hour
work hours: 8 AM - 5 PM
education: No Degree Required
- Responsible for handling 20-30 inbound calls/day from customers regarding family members who have deceased
- Customer will call to explain what has occured with the deceased person, and the talent will ask clarifying questions as needed regarding the death to determine which options they can present to the customer such as pay the loan off or turn the car back in
- Responsible for documenting the conversation then forwarding the case to the appropriate LOB to handle from there
- Outbound calls are rare
- Accurate documentation in the system of record is crucial
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