it helpdesk / desktop support specialist level 1.

job summary: Administer and monitor Endpoint Management, Email Systems, Security Management, Antivirus, Spam, Filtering, Patch Management, User Account Management, Internet Access, Computer Systems and Applications Support and Documentation. Assist with VOIP telephone systems technology and implementation.Assist with monitoring and installing upgrades, updates, and patches of hardware/software to latest versions. Provide level 1 and some level 2 helpdesk support via phone/ticket system. Identify, research, and resolve issues and escalate when required. Document, track, monitor, and follow-up with clients.Assist with the creation of documentation regarding installation and operational use of current technology.Set up and configure equipment and handle repairs on existing hardware and equipment. Assist implementation team with technology projects or key firm-wide initiatives.Build and nurture positive working relationships with the team, internal clients and vendors. BS Degree in Computer Science, Information Technology or related degree is desired. Help desk, network/server support or related IT experience 0-2 years Knowledge of Microsoft Windows (e.g. Windows 7 and 10), MS Office, PC hardware and peripherals - Intermediate Level KnowledgeAbility to communicate technical issues clearly and concisely, including configuration and problem resolution information to end users and peers - Basic Level KnowledgeAbility to support remote users in a remote environment such as a VPN or Microsoft Terminal Server - Basic Level KnowledgeBasic knowledge of endpoint management systems such as LANDesk, SCCS, Altiras, etc.Familiarity with cloud applications, especially Office 365 - Basic Level KnowledgeMust be comfortable teaching new skills to users and peers - Basic Level KnowledgeWorking knowledge of scripting languages - Basic Level KnowledgeMust be an innovative thinker with solid problem solving and technical skills - Basic Level KnowledgeCustomer focus with sense of urgencyAbility to quickly master new skills and technologies and respond to rapidly changing environmentsAbility to maintain professional business relationships with vendors and customersMust be passionate about learning new technologies and growing technical skillsAbility to coordinate and complete multiple tasks and projects simultaneously Desired Knowledge or Skills: Knowledge of Active Directory or MS Exchange a plus Powershell a plus Associate's degree or equivalent from two-year college or technical school plus at least one year related experience; or at least three years related experience; or equivalent combination of education and experience. Occasional OT required: On Call work outside of regular schedule is required 10% of the time Has knowledge of commonly-used concepts, practices, and procedures within IT support. Provides end user support and troubleshooting by primarily relying upon pre-established guidelines and instructions. Works under immediate supervision.   location: PARSIPPANY, New Jersey job type: Contract salary: $20.00 - 24.99 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: The IT Support Analyst provides daily Level 1 telephone support to over 600 users operating in multiple locations throughout the United States. Incumbents will be the first line of technical support and are expected to possess a positive attitude and create problem solving skills. The successful candidate can expect scheduled professional development, leading to greater skills and responsibilities, through mentoring and internal and external training. The IT Support Analyst will report to the Manager, IT Support Services and will work with the team member and Systems Engineers on a regular basis.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Are you looking to join a very well known company where you can grow and excel in your career? A Global Luxury Jewelery Company is seeking an IT Helpdesk/Desktop Support Specialist Level 1 candidate. Do you love helping others and have a sense of urgency with issue resolution? If so please be sure to apply today!salary: $20 - $24.2 per hourshift: Thirdwork hours: 9 PM - 6 AMeducation: High` SchoolResponsibilitiesThe purpose of this position is to be the main IT contact for internal users for technical problems, to provide technical support and to provide basic education to our internal users on IT technology. Identify, research, and provide technical solutions for simple to moderately complex hardware and software related issues reported to the IT Service Center. This position also provides basic root cause analysis, and communicates issues to management. Collaborates as a team to achieve team goals. Must be available to work flexible shifts that will include nights and weekends. Must be available to provide onsite support coverage. Must have a high school diploma Must know how to unlock network accounts and deal with an impaired account Troubleshoot connectivity issues with a Computer via VPN Troubleshoot issues with software and hardware Experience with Ipads and Iphones Familiarity with Airwatch/Workspace One This position wil be an overnight shift, 2 weeks training on site then fully remote The essential functions of this role include:working in a smoke free environmentworking weekendsSkillsTechnical SupportCommunicationHelp DeskCall Center SupportCustomer supportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: This is an amazing opportunity to work for an enterprise level orgranzation as a Desktop Support Technician. In this role, you will have the opportunity to go perm! This position is partially remote. . Job Description: Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.Configures workstations for new users and upgrades existing equipment and software.Sets up and maintains network and telecommunication systems.Troubleshoots LAN, server and connectivity issues.Utilizes ticketing system, when necessary.Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.Must possess a working knowledge of hardware components, hardware configurations, and have software experience.Install, configure, and upgrade operating systems and software using current standard business packages.Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment; make repairs and corrections where required.Act as a technical resource in assisting users to resolve problems with equipment; implement solutions or notify outsource providers as required such as opening work orders with cable companies.Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.Maintain support request tickets - HEAT System. Accurately document instances of hardware failure, repair, and installation of software and hardware in the ticketing system.Identify and deliver required hardware & software service levels according to Company Scope of Work.Install, configure, test, and troubleshoot sales associates' workstation hardware, networked peripheral devices, and networking hardware products.When required, install, configure, test, and troubleshoot sales associates' software and networking software products. Technical Skills Extensive hands on experience installing and maintaining the following: Windows 10, Windows 7, Windows 8; Microsoft Office; TCP/IP, DHCP, DNS, Business Cable Modem and SLExperience in installing/supporting Cisco switches and routersExperience in supporting and troubleshooting wired and wireless networksExperience with Ivanti, LANDesk, McAfee Enterprise Edition, McAfee ePolicy OrchestratorExperience in virus detection and removalExperience in sypware detection and removalBe familiar with Windows Deployment Toolkit for ImagingUnderstanding of Real Estate Multiple Listing Services (MLS) Software.Equivalent completion of two years college-level coursework in computer science, information technology and/or a related field, and two year's of general computer installation, maintenance and repair experience in a support environment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.Configuring Wireless Apple and Android Mobile/Handheld Devices.   location: New York, New York job type: Contract salary: $23 - 27 per hour work hours: 8am to 4pm education: No Degree Required   responsibilities: Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.Configures workstations for new users and upgrades existing equipment and software.Sets up and maintains network and telecommunication systems.Troubleshoots LAN, server and connectivity issues.Utilizes ticketing system, when necessary.Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.Install, configure, and upgrade operating systems and software using current standard business packages.Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment; make repairs and corrections where required.Act as a technical resource in assisting users to resolve problems with equipment; implement solutions or notify outsource providers as required such as opening work orders with cable companies.Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.Maintain support request tickets - HEAT System. Accurately document instances of hardware failure, repair, and installation of software and hardware in the ticketing system.Identify and deliver required hardware & software service levels according to Company Scope of Work.Install, configure, test, and troubleshoot sales associates' workstation hardware, networked peripheral devices, and networking hardware products.When required, install, configure, test, and troubleshoot sales associates' software and networking software products.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: No Degree Required  skills: Desktop Support (3 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.