salary: $43,000 - $55,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelor
Responsibilities
- Provides claims service via internal channels (phone/fax/email/mail) to members and third-party customers.
- Review estimates, supplements, photos and supporting documents for accuracy and compliance.
- Answer calls from shops, networks, carriers and vehicle owners, handling any questions or concerns.
- Investigating, evaluating, and negotiating claims, in order to reach a fair and equitable settlement. Using compassionate communication and persuasive negotiation to ensure a positive customer experience.
- Clearly document thought process, investigation, evaluation, negotiation and settlement decisions.
- Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures.
- Ability to maintain discretion in business relationships and exercise sound business judgement
- Supports workload surges and/or Catastrophe operations as needed.
Skills
- Claims Processing
- Claims
- Data Processor (2 years of experience is required)
- Processor
- Data Entry (2 years of experience is required)
- Excel (2 years of experience is required)
- MS Outlook (2 years of experience is required)
- Microsoft Office (2 years of experience is required)
- Insurance Claim Processing
- Typing Skills (2 years of experience is required)
- Casualty Adjuster License
- Claims Adjusting (2 years of experience is required)
- Customer Service (2 years of experience is required)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
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