salary: $35,360 - $35,360 per year
shift: First
work hours: 8 AM - 4 PM
education: High` School
Responsibilities
- Answers incoming telephone calls and greets customers who walk in the store
- Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner
- Assists customers in making product selections by asking questions and actively listening to identify customer needs
- Assists with system or product troubleshooting and answering technical questions
- Identifies alternate or substitute products to meet customer needs. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts
- Enters sales orders into a point-of-sale computer system for invoicing or cash payments
- Processes customer returns and warranties following company guidelines
- Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates
- Increases customer satisfaction and profit by cross selling other items. Following up on sales
Skills
Qualifications
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