sales parts coordinator .

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. **Hybrid work model 

salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelor

Responsibilities

Job Responsibilities:
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

 




Skills

SAP (1 year of experience is required)

dealership (1 year of experience is required)

Customer Relationship Management (2 years of experience is required)

CUSTOMER ORDERS/SALES (2 years of experience is required)

Basic Software Skills (2 years of experience is required)

Parts experience (1 year of experience is required)

Qualifications

Years of experience: 0 years

Experience level: Entry Level

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