salary: $24 - $28 per hour
shift: First
work hours: 11 AM - 8 PM
education: High` School
Responsibilities
Duties & Responsibilities:
- Executes Order-to-Delivery processes to achieve on-time delivery
- Handles inbound phone calls, email inquiries, and order processing volumes
- Provides support to Internal Hologic Field Service Engineers (FSE's) and external Dealers/Customers on inquiries of product availability and pricing
- Utilize system solutions (Oracle, Agile, Salesforce, etc.) to streamline order fulfillment procedures
- Interacts cross-functionally with interdependent groups to support order fulfillment processes
- Monitors backorders to insure they are shipped according to customer expectations
- Escalate issues impacting Customer satisfaction to Supervisor for action
- Respond to inquiries for order status and Parts information as required
- Other duties as assigned
The essential functions of this role include:
Skills
Qualifications
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