service recovery specialist .

Manage, coordinate and communicate with health plans and internal departments regarding escalated complaints. • Contact clients in a timely and professional manner to deliver contract required information. • Review and complete annual health plan audits with strict deadlines. • Analyze and review policies for application towards internal correspondence and annual audits. • Maintain working relationships with internal departments as well as external client contacts using a high level of both written and oral communication. • Meet deadlines, working within tight time constraints.

salary: $16 - $16 per hour
shift: First
work hours: 6 AM - 7 PM
education: No Degree Required

Responsibilities

• Manage, coordinate and communicate with health plans and internal departments regarding escalated complaints.
• Contact clients in a timely and professional manner to deliver contract required information.
• Review and complete annual health plan audits with strict deadlines.
• Analyze and review policies for application towards internal correspondence and annual audits.
• Maintain working relationships with internal departments as well as external client
• contacts using a high level of both written and oral communication.
• Meet deadlines, working within tight time constraints.

The essential functions of this role include:

working in a smoke free environment

working up to 16 hrs of overtime per week

working weekends

Skills

Call Center

Benefits Administration

Prioritizing

Working Independently

Answering Phones

Oral Communication

Multi-tasking

Handling Confidential Information

Transcribing Notes

Qualifications

Years of experience: 2 years

Experience level: Entry Level

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