salary: $21 - $21 per hour
work hours: 8 AM - 10 PM
education: High` School
- Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
- Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
- Provides investigation, diagnosis, resolution and recovery for hardware/software problems
- Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
The essential functions of this role include:
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