help desk.

job summary: Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, and are a customer focused IT professional with a variety of hardware and software experience - we want to hear from you! Main duties include troubleshooting and diagnosing technical issues, assessing, and understanding user needs, and recommending technical fixes to customers. An ideal candidate will have superior customer service skills and be able to communicate with a wide range of users Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.  location: New Albany, Ohio job type: Contract salary: $27 - 28 per hour work hours: 8am to 5pm education: High School   responsibilities: Deskside Support Technician This position is 100% onsite Job Responsibilities: -Lead a team of onsite deskside technicians in various End User, Desktop Support, Asset Management and Audio/Visual Support operations -Resolve escalations and manage requests according to defined policies and procedures. -Coordinate resources to ensure IT initiatives are are completed correctly and on time -Monitor team performance metrics -Foster and maintain good relationships with Client, Staff, Vendors and IT users. -Ensure established processes are followed and that required management practices are in place and conform to system/security standards and contractual requirements -Serve as liaison with onsite staff and management as well as handle technical escalations -Conduct staff meetings -Participate in project management deliverables -Assist with staff development, training and performance improvement -Exhibit excellent communication skills and professionalism in all interactions with staff, client, users and vendors -Ensure onsite resources are aligned with processes and procedures Desired skills and experience: -3-5 years of supervisory experience or IT management -2 years of desktop support experience -Windows OS, Active Directory, MAC OS, Office 365 Suite, PC support tools -Client facing experience with excellent interpersonal, verbal and written communication skills -Ticket management experience - Incidents and Requests -Service Now reporting and database tools   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: High School  skills: NOC TechnicianDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Summary: Provide employees with support on all aspects of End-User computing digital assets (including but not limited to Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong relationships. Communicate promptly on progress and handle customers with a professional attitude. Provide support for incidents that require advanced troubleshooting skills that cannot be resolved by junior team members. As a senior member of the team, also responsible for documenting solutions to problems and mentoring and training junior team members. Primary Job Responsibilities: The responsibilities of this position include, but are not limited to: Prioritize, communicate, triage, and resolve issues in a timely manner.Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotelyMaintain asset and software inventory Image, configure, and deploy computersDeploy and troubleshoot software and hardware Log incidents in given ticketing systemProvide support for IT project implementations and performs miscellaneous job-related duties as assigned Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibilityAbility to analyze logs within multiple Microsoft applications to resolve user issues Rebuild windows profilesSupport PC replacement programs and emergency exchangesTroubleshoot network related issues.Administer access to applications Analyze and resolve VPN and MFA related issues Create and contribute to process improvement Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc. Job Skills: This position should possess the following skills/knowledge: Understand basic troubleshooting processesAbility to quickly assess problems and identify solution.Understanding of desktop group policy objects (GPO)Knowledge on how to re/image a workstation.Remote Support experienceConflict resolution and management Working knowledge of MS operating systems and applicationsSoftware Distribution and Patch Management tool experience Ability and desire to provide excellent customer service.Maintain healthy and friendly environment with team members and external departmentsGood communication skills that demonstrate ability to adapt to different situations with easeMust possess attention to detail and be able to manage time effectivelyAbility to prioritize many competing tasks with minimal supervisionStrong professional work ethicPositive attitude Educational Requirements: Associate's or Bachelor's degree in IT preferredITIL certification is preferredCompTIA A+ Core Series certification is required A combination of education, certification, and experience will be considered. Preferred Experience: 5+ years of MS Windows desktop operating system deployment experience required.5+ years of Ivanti (or other software distribution tools) experience required.Windows 10 desktop operating systems deployment and support experience requiredExperience in using ITSM systems like ServiceNow is required Physical Requirements: The employee will need to be able to lift and/or carry loads of up to 50 lbs without assistance   location: Hilliard, Ohio job type: Contract salary: $25 - 30 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Primary Job Responsibilities: The responsibilities of this position include, but are not limited to: Prioritize, communicate, triage, and resolve issues in a timely manner.Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotelyMaintain asset and software inventory Image, configure, and deploy computersDeploy and troubleshoot software and hardware Log incidents in given ticketing systemProvide support for IT project implementations and performs miscellaneous job-related duties as assigned Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibilityAbility to analyze logs within multiple Microsoft applications to resolve user issues Rebuild windows profilesSupport PC replacement programs and emergency exchangesTroubleshoot network related issues.Administer access to applications Analyze and resolve VPN and MFA related issues Create and contribute to process improvement Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Desktop Support (2 years of experience is required)Helpdesk (2 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.