Our client is a Fortune 500 Financial Services Company and they are hiring a Consumer Lending Service Advisor to join their Johnston Team. This will be a Midshift position with a set start time between 11:30am - 3:30pm working a full 8 hour shift and 1 day on the weekend.
As a Consumer Lending Service Advisor you will act as advocate on behalf of the applicant/customer to ensure a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. You will be responsible for explaining and offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship. If Customer Service is your passion and you enjoy upselling this may be the role for you!
salary: $19 - $20 per hour
shift: First
work hours: 11:30 AM - 11:30 PM
education: Bachelor
Responsibilities
As a Consumer Lending Service Advisor, Job Duties Include:
- Identify and respond to customer inquiries by actively listening in order to determine their needs.
- Provide accurate information to customers as it relates to credit decisions based on applications submitted.
- Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
- Ensure daily work/follow-up is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Adhere to all Call Quality and Operational standards and expectations
- 2+ years experience providing world class customer service in Retail Banking.
- Ability to organize as well as the capability to manage multiple tasks simultaneously.
- Ability to learn and obtain new knowledge and new concepts quickly while navigating difficult situations.
Skills
Qualifications
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