salary: $21 - $21 per hour
work hours: 7 AM - 10 PM
education: High` School
- Handle inbound calls and complete outbound calls by conducting a thorough needs assessment with the goal of warm transferring a qualified caller to a licensed agent for a telephonic enrollment once customer confirms eligibility and willingness to do so/or creating a lead for future follow up.
- Request Sales Kits via CRM or email if not able to transfer to a licensed sales agent.
- Manage a book of leads, which includes conducting multiple outbound calls to unsold leads in order to transfer them to an Inside Sales Representative (ISR).
- Enter and track all leads in the Medicare contact management system and follow up on those leads in a timely manner, providing accurate dispositions of leads with follow-up information.
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