- Direct/Permananet Hire Position
- Fulltime benefit eligible
- $18.40-$22.00/hour DOE
- Opportunity for hybrid remote work environment (after 90 days)
- Dedicated onsite paid training (6 weeks)
The Credit Card Collection Representative corresponds with customers via email and over the phone to collect and process payments on past due credit cards. This position performs credit card collection maintenance and processes various reports. The Senior Representative processes customer applications for workout loans and monitors workout loans to identify trends and risk.
salary: $38,272 - $45,760 per year
work hours: 8 AM - 5 PM
education: High` School
What you will do
- Contact delinquent credit card customers
- Review accounts that closed due to delinquency
- Review and perform maintenance of daily, weekly, and monthly credit card reports
- Process applications for workout loans
- Compile charge-off documentation for internal retention
- Work with branches and the fraud department to close fraudulent credit card accounts
- Process internal credit card collections, workout loans, and “fair share” invoicing payments from third-party collection agencies
- Meet individual and department service level objectives
- Monitor workout loans to identify trends and risks, and escalate to department Supervisors/Managers if identified
- Seize commercial accounts and offset funds for deceased accounts
- Mail required regulatory and collection letters to delinquent borrowers
- Perform other duties and projects as assigned
- Understand and comply with all provisions of the Safety in the Workplace policy
The essential functions of this role include:
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