call center agent.

Our client is looking to fill several Fraud & Risk Specialist roles on thier their inbound/outbound phones team. This position is temp to perm and can turn into a long term opportunity with the company. If you have previous call center or customer service experience and are looking to get your foot in the door with a major financial institution in Charlotte, please review and apply today!  Benefits of working with Randstad: Potential for temp to hire with the client Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish. Weekly pay Send me your resumes today at theresa.boat@randstadusa.comsalary: $19.11 - $19.11 per hourshift: Firstwork hours: 10 AM - 11 PMeducation: No Degree RequiredResponsibilities Receive inbound calls + place outbound calls Detecting Fraud Receiving inbound calls from customers who are recognizing fraud on their account. Outbound calls based on seeing suspicious activity on accounts Handling any debit/credit card fraud  Inbound calls take precedent over outbound calls Review accounts to manage activity The essential functions of this role include:working weekendsSkillsTelephone EtiquetteBasic Software SkillsCustomer ServiceAdapting to ChangeActive ListeningEmpathyCall Center SupportCustomer RelationsTechnical SupportClaims ProcessingFraud InvestigationQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Does the idea of an open, challenging and collaborative environment put a smile on your face? A company new to Charlotte is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  salary: $14 - $14 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High` SchoolResponsibilities Will be taking calls from customers that have questions about their current home warranty. Have excellent attention to detail addressing and communicating issues with customers in a professional manner Complete any work assignments in a timely manner  Perform tasks quickly and effectively Be able to deescalate difficult situations with customers and find solutions The essential functions of this role include:working in a smoke free environmentworking weekendsSkillsTelephone EtiquetteCustomer ServiceTyping SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.