salary: $19 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High` School
Responsibilities
- Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations as needed
- Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
- Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
- Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
Skills
Qualifications
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