salary: $19 - $19 per hour
work hours: 8 AM - 5 PM
education: High` School
- Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations as needed
- Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
- Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
- Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
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