salary: $23.5 - $23.5 per hour
work hours: 8 AM - 4 PM
education: No Degree Required
- Intake Specialist - Customers use complaint portal, goes into a queue, then assigned to associates to review complaint, code correctly, and route to resolution specialist
- Success determined by amount of research they do on how to code, process, and route a case
- Potential to take incoming calls, then transfer calls to case advisor
- Assist with current high work volumes with intake calls.
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