customer service representative - hybrid.

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Agents to join their Commercial Lines Ops team on a temp-hire basis located at the regional office in Howell, MI. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth. As a Service Agent in the Commercial Lines Ops team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors by phone in a multi-state territory. This includes making policy changes, explaining coverage, updating company records and may include underwriting small business policies.  

Responsibilities:

• Handles incoming calls and emails from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance.
• Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems.
• Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks.
• Underwrites risk (within authority level) for policy changes and each time there is communication with the customer.
• Be able to make outbound calls to current customers to review current coverages, upsell additional coverages and limits and obtain leads for cross-sell opportunities.

Skills:

• Licensing
• Insurance
• Telephone Etiquette
• Customer Service
• Basic Computer Skills
• Typing Skills
• Empathy
• Adapting to Change

Qualifications:

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



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