salary: $24.6 - $24.6 per hour
work hours: 9 AM - 5:30 PM
education: High` School
- Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the company
- No Average call times - calls can take up to 40 minutes
- Takes ownership and personal accountability to support and deliver stellar service
- Works with leadership, team, and across the company to remove obstacles and identify opportunities to improve the experience for the deceased customer’s family member/representative
- Builds relationships with Line of Business partners across the Enterprise to better collaborate to assist our customers’ family members/representatives
- Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions
- Models excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customers
The essential functions of this role include:
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