escalations rep.

If you are an Experienced Operations and/or Legal Professional who wants to get their foot in the door of a large financial institution, then keep reading! We are looking to place an Estate Specialist to serve as a coordinator for representatives/family members of deceased customers. You will service as a point of contact for the representatives/family members and work to get financial affairs handled.

salary: $24.6 - $24.6 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High` School

Responsibilities

• Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the company
• No Average call times - calls can take up to 40 minutes
• Takes ownership and personal accountability to support and deliver stellar service 
• Works with leadership, team, and across the company to remove obstacles and identify opportunities to improve the experience for the deceased customer’s family member/representative 
• Builds relationships with Line of Business partners across the Enterprise to better collaborate to assist our customers’ family members/representatives 
• Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions 
• Models excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customers
   

The essential functions of this role include:

working weekends

Skills

Empathy

Call Center

Call Center Support

Operations

Processor

Legal

Oral Communication

Interpersonal Sensitivity

Interpersonal Skills

Analytical Thinking

Customer Service

Basic Computer Skills

Estate care

Probate Law

Hogan

Qualifications

Years of experience: 0 years

Experience level: Experienced

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