bilingual french customer support.

Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves troubleshooting and coordinate emergency responses, we have amazing customer service jobs waiting for you. Don't miss this Opportunity. Apply  Today!  ** Multiple shifts available: Afternoom and evening ** Trainings schedule: 10 am to 7pm  M - F  Additional Incentives:

• Health, Dental and Life insurance.

The right candidate should be:

• Able to pass a drug test and a background check
• Available to work on weekends
• Looking for a job stability and growth opportunity
• Able to train during the morning shift.

salary: $17.5 - $18.28 per hour
shift: Second
work hours: 12 PM - 9 PM
education: High` School

Responsibilities

• The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards.
• Must speak fluently English and French.
• Respond to incoming calls providing customers with accurate answers and guidelines related to the road asistance services , stolen vehicule reports and emergencey assistance.
• Develop customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure customer satisfaction and retention.
• Process tickets using a web based system to escalate customer issues as needed.
• Must be able to work with web-based applications.

The essential functions of this role include:

working in a smoke free environment

working weekends

Skills

Active Listening

Empathy

Typing Skills

Basic Software Skills

Clarity in communicating

Understanding of services

Knowledge of MS Office

Fluent in French

Attention to detail

Call Center experience

Customer Service

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.