call center representative.

An E-Commerce/Fulfillment with high visibility consumer products is looking for Customer Service/ Call Center Representative. We are located on the east side of Rochester in Macedon, NY! Duties include live phone interface with customers, order processing, preparation of production items and more! You will be responsible for 10/15 calls per day (all inbound).  If interested, please apply within. We look forward to speaking with you!  

salary: $17 - $18 per hour
shift: First
work hours: 8:30 AM - 4:30 PM
education: High` School

Responsibilities

• 10-15 calls/day– all inbound
• Customer Service
• Order Management
• Placement
• Questions / Enhance Customers Experience
• Manage email inquiries (5 to 10/Day)
• Package Assembly- Light Assembly of Envelope Packages
• Incoming Mail Monitoring
• Program Management for Sweepstakes – multiple Post Office Boxes, Assign/Track Post Office Box Activity
• Bundle Packages of Entries for select programs
• Client interface/updates/Questions/Needs
• Monitor Supply inventory – (internal production supplies)
• Releases/Reporting – Interface w/ staff.
• Process Returns – Undeliverable mail
• Record/Report/Unpack/ Resend as directed

Skills

Active Listening

Telephone Etiquette

Basic Computer Skills

Microsoft Excel

Multi-tasking

Qualifications

Years of experience: 0 years

Experience level: Entry Level

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