fraud analyst.

Our client, a leader in the financial industry, is curently hiring for Fraud Analysts for an onsite role in Roanoke VA.  Candidates with a background in the financial industry or previous call center experience would be a great fit! If you are intrerested in learning more about this opportunity, please apply online for consideration! Candidates MUST be LOCAL, as this role is ONSITE  

salary: $19 - $19 per hour
shift: First
work hours: 8 AM - 6 PM
education: High` School

Responsibilities

• Authenticating the identity of customers to prevent further fraudulent activity.
• Reviews, verifies, and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.
• May be responsible for multiple claim types.
• Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
• May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability.
• May participate in special projects.
• Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.

The essential functions of this role include:

working weekends

Skills

Fraud Investigation

Follow-up

Active Listening

Telephone Etiquette

Interpersonal Sensitivity

Typing Skills

Basic Computer Skills

Call Center

Call Center Support

Customer Service

Banking Operations

Qualifications

Years of experience: 0 years

Experience level: Entry Level

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