salary: $19 - $19 per hour
work hours: 8 AM - 6 PM
education: High` School
- Authenticating the identity of customers to prevent further fraudulent activity.
- Reviews, verifies, and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.
- May be responsible for multiple claim types.
- Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
- May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability.
- May participate in special projects.
- Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.
The essential functions of this role include:
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