financial customer service.

Randstad is actively representing a major financial headquarters on their search for a new customer service rep.  The selected candidate would work with customers across the country, helping to advise and supply support for their customers.  This is a hybrid schedule that would require a commute to the office in Rockville.  It's also important to note that you will be a representative for the entire country so the hours may fluctuate!  If you are interested in starting your career in the financial field, please apply today!

salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 8 PM
education: Bachelor

Responsibilities

Provide Tier I and II phone support for the Call Center.

Respond to questions on research and correction issues related to CRD and IARD Systems.

Provide registration information and navigational assistance to callers. 

Review and analyze reported registration, qualification and compliance issues.

When appropriate, process correction and resolve research cases for affected firms and regulators.

Respond to hard copy correspondence received by the unit.

Utilize department databases to document and track resolution of these issues.

Draft letters as appropriate in response to inquiries on registration-related activities.




Skills

Call Center Support (1 year of experience is required)

Telephone Etiquette

Financial Services

Qualifications

Years of experience: 2 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.