loan care generalist.

What you’ll do as a Contingent Loan Care Generalist, is maintain current knowledge of lending products, services, systems, and processes in order to provide up-to-date and expert client service. If you come with previous lending experience and have good communication as well as customer service skills then this is the role for you! 

salary: $30 - $36 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelor

Responsibilities

• Maintain current knowledge of lending products, services, systems, and processes in order to provide up-to-date and expert client service. Recognize issues that demand escalation, determine the appropriate Bank contact, and act as liaison between the client and relevant group(s) in order to achieve a successful resolution.
• Perform duties and responsibilities specific to department functions and activities or as assigned by supervisor. 
• As a Contingent Loan Care Generalist, you will provide an extraordinary level of customer service for both the Residential and Commercial lending groups by responding to any inquiries, requests, and problems in a timely and effective manner.
• By utilizing your knowledge of lending products, services, fees, regulations, and systems, you will research and resolve issues for internal clients as well as external loan clientele.

Skills

Loan Administration (2 years of experience is required)

Loan Processing (1 year of experience is required)

Loan Review

Qualifications

Years of experience: 2 years

Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.