insurance customer service .

Handle incoming complex calls or outbound appointments offering compassion and empathy while using exceptional listening skills to identify customer’s need Resolve customer needs related to: Clarification and education on the customer’s specific benefit plans or program options Financial impact of available plan options utilizing knowledge of the following: Payroll premiums Coinsurance Copays Deductibles Out of Pocket expenses related to upcoming medical procedures Utilize Alight-issued computer to access customer accounts and plan information to help navigate them to choose the appropriate plan Creates, updates and processes employee’s plan election in the Alight database Document all inbound and outbound calls and summarize calls in the case management system Participate in ongoing, extensive health care training, ranging from basic health care terminology to advanced procedure claims processing

salary: $17.5 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High` School

Responsibilities

Handle incoming complex calls or outbound appointments offering compassion and empathy while using exceptional listening skills to identify customer’s need Resolve customer needs related to:

Clarification and education on the customer’s specific benefit plans or program options

Financial impact of available plan options utilizing knowledge of the following:

Payroll premiums

Coinsurance

Copays

Deductibles

Out of Pocket expenses related to upcoming medical procedures

Utilize Alight-issued computer to access customer accounts and plan information to help navigate them to choose the appropriate plan Creates, updates and processes employee’s plan election in the Alight database

Document all inbound and outbound calls and summarize calls in the case management system

***MUST PROVIDE YOUR OWN COMPUTER (WINDOWS 10 OR HIGHER)***




Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Basic Computer Skills

Customer Service

Insurance

Customer support

Health Insurance Policies

Qualifications

Years of experience: 1 year

Experience level: Experienced

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