salary: $17.5 - $18 per hour
work hours: 8 AM - 5 PM
education: High` School
Handle incoming complex calls or outbound appointments offering compassion and empathy while using exceptional listening skills to identify customer’s need Resolve customer needs related to:
Clarification and education on the customer’s specific benefit plans or program options
Financial impact of available plan options utilizing knowledge of the following:
Out of Pocket expenses related to upcoming medical procedures
Utilize Alight-issued computer to access customer accounts and plan information to help navigate them to choose the appropriate plan Creates, updates and processes employee’s plan election in the Alight database
Document all inbound and outbound calls and summarize calls in the case management system
***MUST PROVIDE YOUR OWN COMPUTER (WINDOWS 10 OR HIGHER)***
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