fraud customer service agent.

If you are an Experienced Customer Service Rep who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Fraud & Claims Specialists that have a pleasant telephone manner, are upbeat and enjoys working with clients. You will be responsible for investigating fraudulent activity on customer accounts. Now hiring for Aug and September classes.

The Benefits of working with Randstad!: --Potential for temp to hire with the client--Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k--Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish. --Weekly pay

salary: $18 - $19 per hour
shift: First
work hours: 9:30 AM - 6:30 PM
education: No Degree Required

Responsibilities

Agents working on various systems researching sig fraud claims

-Agents will be required to self-manage their day to complete required claim KPI’s/SLA’s

-Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and/or suspicious situations in order to mitigate and/or recover losses.

-Monitors and reviews more complex account activity and claims requiring research that may involve multiple transaction channels and products.

-Uses a variety of sources for information, including multiple online systems and more complex tools/models.




Skills

Claims Processing

Verbal Communication

Responsiveness

Retail Banking

Fraud Investigation

Claims

Confidentiality

Basic Software Skills

Banking Operations

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.