We have a local healthcare company that is in need of someone with your expertise. This is a high volume and fast paced call center environment. You will be working off of 2 computer screens and will be required to multi-task efficiently. In this position you will follow up with customers via phone, email, and fax to retrieve any necessary information. Must be available to do any shift between 8a-5:30p, and train onsite for up to 2 weeks.
- Previous call center experience of at least 1 year.
- Previous healthcare experience desired
- Excellent interpersonal communication skills
- Problem solving skills
- Proficient with Microsoft Office
- Able to type 35 wpm or greater
- Ability to multi-task
shift: First
work hours: 8 AM - 5:30 PM
education: High` School
Responsibilities
- Handle inbound and/or outbound phone calls
- Provide appropriate customer service
- Process refills and schedule shipments for patients
- Resolve the callers’ needs
- Provide appropriate follow-up and next steps for caller
- Policies and procedures
- Ability to work a flexible work schedule
Skills
- Follow-up
- Active Listening
- Empathy
- Telephone Etiquette
- Adapting to Change
- Call Center Support
- Typing Skills
- Basic Software Skills
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
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