salary: $25.01 - $25.01 per hour
work hours: 8 AM - 5 PM
education: High` School
- Listen to recorded calls and assess and document reason for call on standardized template.
- Capture data with accurate notes and insights in a timely manner to meet desired number of datapoints over a given time period.
- Provide input and insight into what data consultant team is missing and/or what needs to change in the data collection process. Participate in the iterations of the data collection process.
- Experience documenting phone-based customer contact issues and resolutions in a CRM application. Must have phone experience, has to have experience in documenting those calls.
- Customer service experience surrounding complex product offerings, preferably payments or financial products. Has to have breadth and experience in looking up hard answers on complex customer issues.
- Proficient in translating industry-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
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