Shift:
Must be available between 7:00am - 7:00pm Monday - Friday and then during October & November possibility of some Saturdays!
Pay:
$18.00/hr.
Responsibilities:
- Handling incoming complex calls or outbound appointments offering compassion and empathy while using exceptional listening skills to identify customers' needs.
- Resolving customers’ needs related to clarification on customers' specific benefit plans or program options
- Document all inbound and outbound calls and summarize calls in the case management system as well as adapt to and implement ongoing training as the company grows and develops in the health care consumerism industry.
- 1 year customer service in the medical field, Insurance verification or high level overview of patients or customers benefit plans
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to details.
- Must have a laptop or desktop computer with Windows 10 or better to work remotely
- USB Headset to plug into the computer
- Hardwired internet using an Ethernet cable
- Telephone Etiquette
- Active Listening
- Customer Service
- Call Center Support
- Client Service
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
