salary: $21 - $23 per hour
work hours: 8 AM - 5 PM
education: High` School
- handles a variety of incoming customer calls
- fulfills customer needs to ensure customer satisfaction
- Must be comfprtable responding to e-mail inquiries
- Process new orders based on customer requests
- Track open orders to ensure completeness in a prompt manner
- Check pricing and verifies availability
- Review and troubleshoot customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented
- Refers highly unusual situations to higher authority for review and reconciliation
- May assess needs and suggest/promote alternative products or services
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
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