benefits client specialist.

The Benefits Client Specialist is an integral role within the Wealth Client Delivery Team. The main responsibility for this role is owning the retirement process for our client's employees. You will be providing invaluable support to the families of deceased current and former employees. The BCS will be expected to work with a global team on projects related to ongoing client delivery and complex support processes, while connecting directly with benefits participants.    

salary: $15 - $16 per hour
shift: First
work hours: 7 AM - 9 PM
education: No Degree Required

Responsibilities

The main responsibility for this role is owning the retirement process for our client's employees. You will be providing invaluable support to the families of deceased current and former employees.

Remote Position, must have own computer, with a minimum of Windows 10 installed. Must have a headset.

Must also have, 1 year of Call Center Experience, or 2 Years of Customer Service experience.

Applicants will be required to take 3 Assessment tests, and perform an Internet speed test from their computer.

For this position, you must be able to work an 8.5 hour shift between the hours of 8am - 11pm.

Working hours: Open availability from 7am - 9pm M-F (must be available to work any shift).



The essential functions of this role include:

working up to 2 hrs of overtime per week

Skills

Telephone Etiquette

Active Listening

Customer Service

Customer support

Customer Relations

Typing Skills

Basic Computer Skills

Qualifications

Years of experience: 2 years

Experience level: Entry Level

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.