salary: $16 - $17.5 per hour
work hours: 8 AM - 4:30 PM
- Quickly identify root cause and corrective actions to minimize customer impact.
- Daily engagement with internal supply chain and sales teams to triage customer complaints and product concerns.
- Assist team with data mining and KPI process project work.
- Provide sustainable solutions to product and customer concerns utilizing root cause and 5-Why analysis.
- Build internal and external relationships of trust through open and interactive communication.
- Partner with customer service manager to enhance customer experience.
- Compile reports on overall customer satisfaction.
- Cross train and support Customer Service Representatives on daily standard work and order requests.
- Provide consistent follow up on email and phone requests.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.